When making a flexible booking, it’s possible to change or cancel your booking up to 2 days before arrival. The only way to do this is by sending an e-mail to firstname.lastname@example.org. Cancellations and modifications can’t be made by telephone.
If you change or cancel your booking less than 2 days before arrival, or if you don’t show up, the first night will be charged.
Warning: for groups, a different cancellation policy applies.
Non-refundable bookings can not be cancelled.